Privacy Policy

Privacy Policy

Last updated: September 22, 2026

Empenzo Online is operated by Empenzo Industrial Garments Pte. Ltd. (“Empenzo,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data when you visit or make a purchase through empenzoonline.com (the “Website”).

By using the Website, you agree to the practices described in this Privacy Policy.

1. Personal Data We Collect

We may collect personal data that you provide directly to us, including:

- Name
- Billing and shipping address
- Email address
- Telephone number
- Account login information
- Order, payment, and transaction details
- Communications and enquiries submitted to us
- Any other information you choose to provide

When you use the Website, we may also automatically collect certain technical information, including your IP address, browser type, device information, pages viewed, referring website, and information collected through cookies and similar technologies.

2. How We Use Personal Data

We may use personal data to:

- Process and fulfil orders
- Provide customer service and respond to enquiries
- Process payments and prevent fraudulent transactions
- Arrange shipping, delivery, returns, and refunds
- Maintain customer accounts
- Improve our Website, products, services, and customer experience
- Send transactional communications, including order confirmations and delivery updates
- Send marketing communications where permitted by applicable law and subject to your preferences
- Comply with legal, tax, accounting, and regulatory obligations
- Protect the security and integrity of our Website and business

3. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Website, remember preferences, understand Website usage, improve performance, and support marketing activities.

You may manage or disable cookies through your browser settings. Please note that certain Website features may not function properly if cookies are disabled.

4. Disclosure of Personal Data

We may disclose personal data to trusted third parties where necessary for the purposes described in this Privacy Policy, including:

- Payment processors
- E-commerce and website service providers
- Shipping carriers, freight forwarders, and logistics providers
- Information technology, hosting, security, and analytics providers
- Marketing and customer-service service providers
- Professional advisers, insurers, auditors, and financial institutions
- Government authorities, regulators, law-enforcement agencies, or other parties where required by law

We do not sell personal data to third parties.

5. International Transfers

As we operate internationally, personal data may be transferred to, stored, or processed in countries outside Singapore, including countries where our service providers, logistics partners, affiliates, suppliers, or customers are located.

Where personal data is transferred internationally, we will take reasonable steps to ensure that it receives a standard of protection comparable to that required under applicable data-protection laws.

6. Retention of Personal Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for order fulfilment, customer support, legal, tax, accounting, dispute-resolution, and regulatory requirements.

When personal data is no longer required, we will delete, anonymise, or securely dispose of it in accordance with our internal procedures and applicable law.

7. Security

We take reasonable technical, administrative, and organisational measures to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks.

However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect personal data, we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you may request access to personal data we hold about you, request correction of inaccurate personal data, withdraw consent where applicable, or ask questions about how we handle your personal data.

To make a request, please contact our Data Protection Officer using the contact details below.

9. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. Please review the privacy policy of any third-party website you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will be posted on this page with a revised “Last updated” date.

11. Data Protection Officer

Empenzo Industrial Garments Pte. Ltd. has appointed a Data Protection Officer to oversee personal-data matters.

For any questions, requests, or concerns regarding your personal data, please contact:

Halil Akdogan
Data Protection Officer
Email: empenzo@empenzo.com